Return and Refund Policy 

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Thanks for ordering/shopping at Sweet Obsession Cheesecakes. If you are not entirely satisfied with your purchase we’re here to help.

 

Perishable Items

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There will be no returns, refunds, or exchanges accepted for perishable items, unless an error has been made with your order. In the event that an error has been made, you must contact  Sweet Obsession Cheesecakes within 30 minutes of receiving your order. We will try our best to remedy the situation, but there is no guarantee. Any attempts to return/refund/exchange perishable items after the 30 minute time period expires will not be honored.

 

Sweet Obsession Cheesecakes Loyalty program

 

No returns will be administered for Sweet Obsession Cheesecakes loyalty programs. Only exchanges will be administered in the amount lost 

 

In order to qualify for an exchange, you must visit a Sweet Obsession Cheesecakes location in person to complete the transaction.

 

Online Ordering Policy

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Sweet Obsession Cheesecakes may offer the ability to order from our bakery cafes online only at participating locations. These terms apply only to orders placed through this Site. Prices will be identified as you place your order. Minimum order amounts may apply. Prices will be shown when you place your order. Minimum order amounts may apply. Any applicable delivery fees, cancellation fees, taxes and other amounts due in connection with your order will be identified at the time you place your order. There may be limits on the dollar value or quantity of order placed on our site. You are responsible for your order, in advance, by means of a payment option made available on this Site at the time of ordering. We may use third party providers and may accept various third party services to process payments. Refunds, if any, of amounts paid for cancelled catering orders will be identified at the time of cancellation. Please contact Sweet Obsession Cheesecakes for fulfilling your order directly to identify amounts due. Additional details about online ordering services are available upon request. You may be able to use your Loyalty Card in connection with online ordering services, in which case, Sweet Obsession Cheesecakes Terms and Conditions will also apply.

 

Delivery Policy

 

We take pride in our customer service at Sweet Obsession Cheesecakes which includes not only the quality of our products, but also the reliability of delivery. In order to ensure our quality of service, we require that any cancellations or adjustments to your order be made at least 24 hours prior to your delivery.

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Please note

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·        All catering deliveries can only be delivered between the hours of 8am and 9pm.

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·        Your delivery fee does not include TIP for the delivery man/woman.

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·        Delivery times cannot be guaranteed

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·        We cannot deliver to P.O. boxes

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·        The recipient may be called to schedule a delivery

 

·        Requests for deliveries at specific times of day are not guaranteed. Please contact Sweet Obsession Cheesecakes about your delivery request for more information on          timeliness or delivery.

 

·        A recipient signature will be required for all deliveries to confirm the delivery. 

 

For residential deliveries: If the recipient is not available at the time of delivery, we will call the recipient to see if it is acceptable to leave the purchase there. In the event that the recipient is unable to receive their order, the full monetary amount of the order will still be charged to the card used in your order. If you notice that there is an error in the recipient’s address, please contact the location closest to you to remedy the error.

 

For business/school deliveries: The delivery person will wait at the front desk, with security, or with the receptionist for your signature. If the business location is closed at time of delivery, please indicate so on your delivery request and will wait for you to receive your delivery outside your building.

 

Please contact us at if you have any questions.